• Call Customer Care on 19933

• Download the riyadh bus app

• Visit the riyadh bus website www.riyadhbus.sa.

• Use the Ticket Vending Machine help button (available in select bus stations)

• Contact riyadh bus staff available at selected bus stations

• You can purchase a “darb” card, from the Ticket Vending Machine or Ticket Sales Office. The “darb” card is a reusable digital wallet you purchase once for 10 SAR, and you add funds to it at the same machines.

• You can use your contactless bank debit or credit card or with a payment enabled smart device at the reader device on the bus.

• You can purchase a digital ticket using the riyadh bus app.

riyadh bus offers different options depending on your needs, including the following:

• 2 hours pass, with the price of 4 SAR *

• 3-day pass, with the price of 20 SAR *

• 7-day pass, with the price of 40 SAR *

• 30-day pass, with the price of 140 SAR *

Children 6 years of age or younger travel for free.

*The bus pass validity starts upon activating the ticket on the bus, or activating the digital ticket on the riyadh bus app. To note, the bus passes expire at the end of the bus operational day.

You can find your bus route by clicking on "Choose your destination" in the home screen and selecting the desired departure and arrival locations or via navigating the interactive map.

For more information about the bus routes and timings please refer to the “Routes” section in the riyadh bus app or website.

You can track the bus arrival time by clicking on the “Bus Tracker” button and selecting the bus route.

For the safety and wellbeing of the passengers and to maintain bus cleanliness, eating or drinking are not permitted on the bus. Any food and drinks you bring on board must be in a closed container that is spill proof.

Yes, there are designated family seats at the front of the bus.

Contact the riyadh bus Customer Care on 19933 or send a Lost & Found message through the “Contact Us” section in the riyadh bus app or website.

Yes, the buses are equipped with wheelchair ramps, and spaces to accommodate special needs requirements.

Concessions are available for anyone under the age of 18, students, special needs, cancer patients, families of martyrs, and senior citizens (60+ years of age) and they are eligible for a 50% discount on their fare.

To apply you will need to visit the Ticket Sales Office at Ali Bin Abi Taleb Street station, or Khalid Bin Alwaleed Road or Al Kharj Terminal and provide the necessary proof of eligibility (official documentation is required for concession card application).

The Ticket Sales Office is open from 05.30 am to 11.30 pm, seven days a week. Please note that when using a concession, the proof of eligibility should also be carried.

For further information please contact the riyadh bus Customer Care on 19933 or visit the website www.riyadhbus.sa. The riyadh bus Customer Care is operational 24 hours, seven days a week.

The Dedicated Bus Lane service is one of “riyadh bus” services designed to lessen interaction between buses and other vehicles on the road; through dedicated lanes. The dedicated lanes are marked in red and are accessed only by the dedicated riyadh buses.

The service starts on King Abdulaziz Road and Salahuddin Al Ayubi Road for BRT 11, and on Khalid Bin Alwaleed Road for BRT 13.

You can reach the Dedicated Bus Lane service station by crossing pedestrian bridges that are equipped with stairs and elevators or by using pedestrian crossings. Once you reach the station, you should activate the platform screen doors only when the bus has stopped at the platform and opened its doors.

“riyadh bus” services use the same tickets (passes) across all its network.

Contact the riyadh bus Customer Care 19933 or send an email using the query form in the Contact Us in the riyadh bus app or website.

Pets are not allowed on the buses (neither in cages nor leashed)

You can access your account from one device only.For further information contact riyadh bus Customer Care 19933.

For further information about the refund policy, please contact riyadh bus Customer Care on 19933.